A decision to implement a learning management system involves many variables. On this page, we hope to answer common frequently asked questions about learning management systems and TrainingForce in particular. We update this page regularly and appreciate your feedback regarding the questions and answers.
Since we host the majority of data for our customers, we really don’t talk about who they are, or how many we have. It’s all about keeping our client’s data secure. We believe in our product, too – so we don’t need to use someone else’s logo or brand name to sell it. As for who uses TrainingForce – there are a lot. We have clients all over the world using TrainingForce 5 and 5.5. We started transitioning clients to TrainingForce 6 beginning November 1, 2011.
We don’t use a licensing model based on the number of students. Since we don’t use that licensing model – you can have as many students as you want – frequent or infrequent. In fact, the more students you have, the greater your return on your investment.
On TrainingForce.com, each organization is provided with a private database in Microsoft SQL Server. If you purchase TrainingForce for installation at your organization, you must also have Microsoft SQL Server.
When using TrainingForce.com, we do not allow direct access to databases for security reasons. However, you may export your data from TrainingForce at your convenience. If you purchase TrainingForce for installation at your organization, then you have access to your database.
None, if we can possibly help it. One of the great things about having our development team in-house is the fact that they know what has been changed within the product, and for whom. When they are writing code for the next version or upgrade, those changes are taken into consideration and accounted for.
None. TrainingForce’s pricing model is simple and predictable. Your cost is fixed monthly or annually. If you have more students, more courses, use more bandwidth, or use more space on our server, your invoice remains the same. Our belief that the more you use the product, the more students you have, and the more education you deliver is simply an improved return on your investment. We don’t penalize good customers for being successful.
Getting support is easy. Pick up the phone and call 1-434-263-6700 between the hours of 9:00 AM and 5:00 PM, Monday through Friday. We won’t ask you for a credit card number, and you won’t get a bill for talking to us. You’ll get a real person who can provide you real help. As for escalation, David Bryant is the President of Oak Tree Systems. He is Extension 16 on our internal phone system and he would be happy to talk with you, and work to resolve your problem. We also maintain an online support portal where staff members can submit questions, feature requests, and bug reports.
Our developers use a variety of products to create the applications you see, but we support every aspect of the finished product internally. When a product we use produces code that doesn’t work right, we fix it or find another solution. Your problem is our problem.